At 9pkr, protecting the personal data of our members across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — is a responsibility we take seriously. This Privacy Policy explains exactly what personal information 9pkr collects when you use our platform, how that information is used and stored, who it may be shared with, and what rights you hold over your own data. We encourage every 9pkr member to read this document in full before completing registration or using any part of the 9pkr Casino and sportsbook.
Our Privacy Commitments
These six principles underpin every data decision we make at 9pkr. The full legal detail is in the policy document below.
All data transmitted between your device and the 9pkr platform is protected by 256-bit SSL/TLS encryption. Your 9pkr Login credentials, financial details, and personal information never travel across the network in plain text. Passwords are stored exclusively as salted cryptographic hashes — never in recoverable form.
Your CNIC and identity documents submitted during KYC verification are processed solely for age verification, fraud prevention, and AML compliance. These documents are stored in an access-controlled environment and are never sold, rented, or shared with third-party marketers under any circumstances.
9pkr does not share your personal data with advertising networks or data brokers for the purpose of building third-party behavioural profiles. Any analytics data collected on the 9pkr platform is used solely to improve our own services, fix bugs, and personalise your on-site experience — not to feed external advertising ecosystems.
Financial transaction data — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 records — is handled by certified payment processors operating under their own strict security standards. 9pkr retains only the minimum transactional metadata required for regulatory compliance and withdrawal matching.
Every registered 9pkr member holds meaningful rights over their personal data, including the right to access a copy of their data, correct inaccuracies, request deletion (subject to legal retention requirements), and object to certain forms of processing. These rights can be exercised by contacting 9pkr support at any time.
Promotional communications from 9pkr — including Eid bonus notifications, PSL season offers, and reload reminders — are always opt-in. You can withdraw your marketing consent at any time from your account preferences panel or by contacting support, without affecting your ability to continue using the 9pkr platform.
This Privacy Policy is issued by the operator of the 9pkr platform ("9pkr," "we," "us," "our"), accessible at https://9pkr.pro. It applies to all personal data collected from individuals who visit, register on, or otherwise interact with the 9pkr Casino and sportsbook platform, including during the 9pkr Login process, account management, deposits, withdrawals, gameplay, and customer support interactions.
9pkr is committed to handling personal data in a transparent, lawful, and responsible manner consistent with internationally recognised data protection principles. Where applicable, our practices are aligned with the standards set out in the General Data Protection Regulation (GDPR) and the data protection framework of our operating licence jurisdiction, even where Pakistani law does not yet mandate identical standards. We believe Pakistani players deserve the same level of data protection as players in any other market.
By completing the 9pkr registration process or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the 9pkr platform and may request account closure by contacting support.
This Privacy Policy should be read alongside the 9pkr Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the 9pkr platform.
9pkr collects several categories of personal data depending on how you interact with the platform. The table below summarises the principal data categories and the context in which they arise:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC scan or photograph | KYC verification, registration |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration, account updates |
| Financial Data | JazzCash / EasyPaisa wallet IDs, bank account numbers, USDT wallet addresses, transaction amounts | Deposits, withdrawals |
| Gameplay Data | Game sessions, bet amounts, win/loss records, bonus usage, fishing and slot game history | During active play on 9pkr Casino |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically on site visit |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for email, SMS, and push notifications | Registration, preference centre updates |
We do not intentionally collect sensitive special-category personal data (such as health data, religious beliefs, or biometric data beyond what is inherent in a CNIC photograph for identity purposes). If you voluntarily disclose such information during a support interaction — for example, mentioning a health condition in the context of a responsible gaming request — we will handle that information with the highest level of care and will not use it for any purpose other than addressing your specific request.
9pkr collects personal data through the following mechanisms:
Every instance of personal data processing at 9pkr rests on at least one recognised legal basis. The primary bases we rely on are as follows:
Where processing is based on consent, withdrawal of that consent does not affect the lawfulness of processing carried out before the withdrawal. It also does not affect processing carried out on a different legal basis (for example, we will continue to hold your KYC data for the legally required retention period even if you withdraw marketing consent).
9pkr uses the personal data it collects for the following specific purposes:
9pkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:
All third-party service providers with whom 9pkr shares personal data are required to handle that data in accordance with contractual data processing agreements that impose standards no less protective than those in this Privacy Policy.
The 9pkr platform uses cookies — small text files stored in your browser — and similar local storage technologies to deliver core platform functionality and improve your experience. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintaining your 9pkr Login session; CSRF protection tokens; load balancing | Session / up to 24 hours |
| Functional | Remembering language preference, lobby layout, and game display settings | Up to 12 months |
| Analytics | Measuring page load times, error rates, and feature usage to improve platform performance | Up to 12 months |
| Responsible Gaming | Storing session timer state and reality-check notification timing locally | Session |
Strictly necessary cookies cannot be disabled as they are essential for the 9pkr platform to function. You may manage or delete all other cookies through your browser settings at any time. Please note that disabling functional cookies may affect your experience — for example, your login session may not persist between pages. 9pkr does not use third-party advertising cookies or retargeting pixels.
9pkr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our operating licence conditions. The principal retention periods are as follows:
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to a specific individual. Anonymised aggregated data (e.g., total monthly active players from Karachi) may be retained indefinitely for statistical and business planning purposes.
9pkr implements a layered security architecture to protect member data against unauthorised access, disclosure, alteration, and destruction. Our principal security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9pkr will notify affected members and the relevant supervisory authority within the timeframes prescribed by applicable data protection law. Notification will be provided via the email address registered on your 9pkr account.
As an internationally licensed gaming platform serving Pakistani players, 9pkr's infrastructure and some of its service providers are located outside Pakistan. Personal data may therefore be transferred to and processed in jurisdictions other than Pakistan. Where such transfers occur, 9pkr ensures that appropriate safeguards are in place, including:
You may request details of the specific safeguards applied to international transfers of your personal data by contacting 9pkr support. Any such information will be provided within a reasonable time consistent with applicable law.
As a 9pkr member, you hold the following rights with respect to your personal data. These rights can be exercised by contacting 9pkr support with sufficient information to verify your identity:
Request a copy of all personal data 9pkr holds about you. We will provide a structured response within 30 days. This includes your identity data, transaction history, gameplay logs, and support records held on your account.
Request correction of inaccurate or incomplete personal data. For example, if your contact details on file no longer match your current information, you may ask us to update them. Note that changes to identity data may require re-verification.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to overriding legal retention obligations — for example, KYC and financial records must be retained for regulatory purposes regardless of an erasure request.
Request that 9pkr restricts processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where processing is unlawful but you prefer restriction to erasure.
Request a copy of the personal data you have provided to 9pkr in a structured, commonly used, machine-readable format (such as JSON or CSV), where processing is based on your consent or a contract and is carried out by automated means. This allows you to transmit your data to another service provider if you choose.
Object to processing of your personal data where 9pkr relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes. You also have an absolute right to object to processing for direct marketing purposes at any time, without needing to provide a reason.
Where processing is based on your consent — primarily for marketing communications — you may withdraw that consent at any time via your account preferences panel or by contacting support. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.
Response timeframe: 9pkr will acknowledge all data rights requests within 72 hours and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days with prior notice.
The 9pkr platform is strictly intended for adults aged 21 years and above. 9pkr does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the 9pkr registration and KYC process for precisely this reason.
If 9pkr becomes aware that personal data has been collected from a person under the age of 21 — whether through a fraudulent registration, a shared device, or any other means — the relevant account will be immediately suspended pending investigation, all associated funds will be frozen, and the personal data will be permanently deleted from our systems except where retention is required by law for the purposes of investigating the breach.
Parents and guardians: If you believe a person under the age of 21 has accessed the 9pkr platform using your details or their own, please contact 9pkr support immediately at [email protected]. We will prioritise your report and take appropriate action within 24 hours.
The 9pkr platform may from time to time reference or display information about game providers, payment processors, or responsible gaming resources. Where the 9pkr platform provides links to third-party websites or services, please be aware that:
The presence of a reference to a third-party service on the 9pkr platform does not constitute an endorsement of that service's privacy practices.
9pkr reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business operations, or technological developments. When material changes are made to this policy, 9pkr will:
Your continued use of the 9pkr platform following notification of a policy amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must discontinue use of the platform and may request account closure by contacting support. Non-material changes — such as typographical corrections or clarifications that do not alter the substance of any provision — may be made without formal notification.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 9pkr handles your personal data, please contact our support team using the details below. We treat all privacy-related inquiries with priority and confidentiality.
Email: [email protected]
Support Hours: 24/7 — Live Chat and Email
Service Area: Pakistan-wide — Karachi, Lahore, Islamabad, Faisalabad, and all other cities
9pkr aims to acknowledge all formal privacy complaints within 24 hours and to provide a substantive response or resolution within 14 calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction of our operating licence.
For responsible gaming-related data requests — including self-exclusion, account closure, or requests to review your responsible gaming history — please contact our support team via live chat for the fastest response. Self-exclusion requests are processed immediately upon verification of your identity and apply across all 9pkr products including 9pkr Casino, cricket betting, and slot games.
Your Data Is Safe With Us
Now that you understand how 9pkr protects your privacy, you can enjoy Pakistan's premier online casino and cricket sportsbook with complete peace of mind. Members must be 21 or older to register.